Thank you for shopping at Poleedge. We are committed to providing reliable international shipping services and transparent delivery information for all customers.

Please review the following shipping policy carefully before placing your order.

 

Order Processing Time

All orders require a processing period before shipment.

Processing / Handling Time

• 1–7 business days

Processing time includes:

• Order verification
• Quality inspection
• Packaging preparation
• Carrier pickup arrangements

Please note that processing times may vary depending on product availability, order volume, seasonal demand, and holiday schedules.

Orders are not shipped on weekends or public holidays.

Shipping Time

Shipping times vary depending on the destination country, customs processing, local courier operations, and the shipping method selected at checkout.

Estimated Delivery Time

Please note that all delivery timeframes are estimates only and are not guaranteed delivery dates.

Shipping Costs

Shipping fees are calculated automatically at checkout based on:

• Destination country or region
• Shipping method selected
• Package weight and size
• Current shipping carrier rates

Free Shipping Offer

We currently offer Free Standard Shipping on orders over $99 USD.

Free shipping promotions may be adjusted or discontinued without prior notice.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow several business days for tracking updates to appear after shipment, as carrier systems may require additional processing time.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

Poleedge is not responsible for delays caused by customs clearance procedures.

 

Possible Causes of Shipping Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Severe weather conditions
• International transportation disruptions
• Customs inspections or clearance delays
• Airline cargo shortages
• Public holidays or peak shopping seasons
• Labor strikes or local operational interruptions
• Natural disasters or other force majeure events
• Political instability, emergencies, or regional restrictions

Tracking updates may also be temporarily delayed during periods of high carrier volume.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Poleedge is not responsible for delivery issues caused by:

• Incorrect or incomplete shipping addresses
• Invalid phone numbers or email addresses
• Unclaimed packages
• Refused deliveries

If a package is returned due to incorrect address information provided by the customer, additional shipping charges may apply for reshipment.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your order exceeds the estimated delivery timeframe, please contact our support team for assistance.

We will work with the shipping carrier to investigate the issue and provide updates whenever possible.

 

Contact Us

If you have any questions regarding shipping, delivery times, or tracking information, please contact us:

Website: www.poleedge.com
Email: service@poleedge.com